Apple said in a support note that the Unlock with Apple Watch feature may not work on some iPhone 13 phones.
The feature allows users to unlock their device while wearing a face mask or sunglasses without Face ID or a passcode as long as they have their Apple Watch.
The company said that users who try to unlock their phones may receive a message saying “unable to communicate with Apple Watch” or may not be able to set up the feature at all.
iPhone 13 users have reported in recent days that the bug appears to have affected the company’s latest phone lines. Some reported that the feature works well across older models, such as the iPhone X, iPhone XS, iPhone XR, iPhone 11 Pro Max, and iPhone 12 Pro Max.
iPhone X and later can use the feature with Apple Watch Series 3 and later.
And for iPhone 13 users who want to use this feature, the company doesn’t have a quick fix. And that’s even though noticing it at least means you can stop trying to fix it.
Several users have tried reset, unpairing, and repair for the hours to no avail. Some reported that a full reset of both devices fixed the problem. But that seems like a lot of a hassle just to be able to unlock your phone with your watch.
It is not clear when the repair will arrive from Apple
The company promised that the bug would be fixed in a future software update. This is despite the fact that it did not say what the problem is or when to expect the update.
The company said: You can stop unlocking with the watch and use the passcode to unlock the iPhone 13 until the update is available.
To turn off Unlock with Apple Watch, go to Settings and then Face ID & Passcode.
The company introduced the ability to unlock an iPhone that uses Face ID via a paired Apple Watch earlier this year with the release of iOS 14.5.
This option is useful during a pandemic as face masks are being used in many public places. This makes it difficult for Face ID to identify you.
The feature works on iPhone X and later, and requires both the iPhone and the watch to turn on wireless and Bluetooth.
And the watch needs to have wrist detection turned on and to be protected with a passcode. It must be on your wrist with it unlocked for the feature to work.