Sociologists always talk about the difficulty of cultural change, i.e. changing mindsets and behaviour. Rather, they always insist that the process of cultural change itself is slow and that it takes time to be achieved.
These basic ideas in the field of social change are not a negative or positive description of the society’s relationship with change as much as they are an objective description that applies to almost all societies. Flexibility to react to change. Here we notice that the more traditional and conservative the society is, the more solid and stubborn it is in resisting change and new practices and ideas.
It is not difficult to notice the difficulties of change in our Arab societies, for example, which are characterized by the hesitation between imitation and modernization, and it is an examination that reveals the depth of its difficulties when we stop at identifying an aspect of change and trying to monitor it.
Perhaps digitization is one of the major pillars of change today in all the world. Arab societies, as part of this world, are very concerned with digitization. The problem that confronts us when we are dealing with this issue in particular, is the need to distinguish between the huge Arab demand for the use of social media, and between digitization in the administration and in the conduct of public affairs. In other words, the millions who spend long hours on Twitter and Facebook, among them are also millions who resist digitization in state institutions that provide indispensable services to citizens. Which indicates that we are facing a complex contradiction confirmed by quantitative data that reveal that we use the most social media, and at the same time we are the least employing digitization in the institutions of our countries. It is also important to note that these institutions, years ago, began modernizing communication methods and the majority of state structures for years, and they allocate funds for acquiring computers and securing Internet coverage. However, on the other hand, there is a reluctance by the employees to adopt digitization in meeting the services of citizens, despite the successive training courses.
Of course, the most youthful are the most interactive with the digitization of the administration, but this fact does not solve the problem because when the administration decides to digitize, the matter requires standardization of dealing. Therefore, this pull back requires in the Arab world as a whole a clear and explicit resolution on the issue of digitization, which has become a non-negotiable necessity and far from an option that can be accepted, rejected, or even lazy in its adoption.
In fact, as with every change, there must be a meaningful communication that presents the advantages and determines the feasibility and importance of adopting any change. We think that persuading our societies of the benefits of digitization and what it can add to the citizen in our countries is one of the things that we have not done as we should. In fact, encouraging digitization is one of the goals that can be achieved, because digitization meets the needs of the citizen in terms of accelerating services, facilitating his affairs and ensuring what we aspire to. Transparency and anti-corruption.
The digitization of the administration eliminates poor services and protects the citizen from long queues and wasted time and energy in order to obtain a necessary administrative document. Digitization also closes a loophole that is exploited for corruption and bribery.
Also, digitizing the administration provides transparency of data for both the citizen and the state. Hence, we understand why digitization is rejected by some and why hesitation in it.
There is no doubt that the embodiment of digitization is not achieved only by providing computers in all state structures and adopting them as work tools and communication between departments and institutions and with the citizen… Rather, digitization requires that phones and computers be available to citizens, which requires, on the other hand, the adoption of legislation that is in the interest of strategies Digitization…so tax exemption.
On the other hand, the role of civil society in pushing for digitization is large and essential, especially in helping needy young students to own computers. In other words, poverty represents an obstacle to digitization, which we clearly noticed in the “Covid-19” crisis, when the ministries of higher education in the majority of the Arab country found it difficult to secure distance education because many students did not have the necessary tools to communicate pedagogically from a distance.
From this point of view, going along the path of digitization requires concerted efforts in our countries, as it is not possible to communicate at home or abroad except through digitization. Rather, digitization must be dealt with as a package of solutions, and one of these solutions is to open scientific, cultural and economic horizons. Many of the heavy expenses of small and medium enterprises today can be solved by digitization, as it is possible to work from home, with what this means in terms of a decrease in expenses for the operator.
The appetite for change and engagement with contemporary tools of communication in the world today is determined by the comprehension of the benefits…and our need in the Arab world for digitization is great and certain.
according to “Middle east“
All published articles represent the opinion of its authors only.
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