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Missing information, but also undelivered goods.  Nearly 70 percent of online stores violated the law last year in Aeroslas

Missing information, but also undelivered goods. Nearly 70 percent of online stores violated the law last year in Aeroslas

In 2021, the Czech Trade Inspection Authority inspected 1,900 online stores and found faults in about 1,300 of them. Altogether, the inspectors issued fines of less than 12 million kroner. Online stores often lack information about the goods sold or the terms of the complaint. In many cases, the store also did not deliver the paid shipment.



Prague

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In total, CTIA inspectors distributed fines of less than 12 million kroner (illustration image) Photo: René Wulvik Source: iROZHLAS.cz

“If you don’t find a contact there, the only contact is the form, walk away quickly. The operator ID number should always be there, first it is required by law and secondly there is usually a reason hiding from you,” Jiří Frölich, a spokesperson for the Czech Trade Inspection Authority, describes about Problematic behavior of online stores.

“It is ideal if my online store has an address and preferably in the Czech Republic or at least the European Union, because you will solve these problems with the seller here,” the spokesperson adds.

The highest fine – one million and 150 thousand crowns – was imposed by the inspection of the company, which offered for sale the so-called frequency chip with the alleged protection against the Covid-19 virus. According to the inspectors, she provided false information about the characteristics of the product.

Veronica Serova

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