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The Ministry of Health adopts the “Metaverse” technology to delight customers

The Ministry of Health adopts the “Metaverse” technology to delight customers

The Ministry of Health and Community Protection revealed the launch of the first virtual center for the happiness of dealers in the three-dimensional digital space in the world with the “Metavirus” technology, in the first experiment of its kind in the world, marking the beginning of a new era of digital reality and human-computer interaction in government health care services. By enhancing the integration of the real, virtual and digital world.

According to the ministry, the new service will officially start in the middle of this year, so that customers can obtain their services in virtual presence, without the need for personal attendance, submitting documents, paying fees, and requesting information.

The Minister of Health and Community Protection, Abdul Rahman bin Muhammad Al Owais, stressed the keenness of the UAE leadership to keep pace with future changes, and anticipate its transformations to actively contribute to its formation and manufacture, as an important priority and a basic pillar of future government services, noting that the state is a forerunner and pioneer in accelerating advanced innovation in all vital sectors. Including health, and the ministry was one of the leading and active authorities in the field of Fourth Industrial Revolution technologies, which focus on artificial intelligence, blockchain, virtual and augmented reality.

He added, “Today we are experiencing the world of “Metaverse”, with the announcement of the launch of the first virtual center for the happiness of dealers in the three-dimensional digital space in the world, in the first experiment of its kind, in preparation for the establishment of a new and promising future health sector, through the portal of the Arab Health Exhibition, one of the largest International exhibitions There is no doubt that virtual reality technologies will play a more important role in the future of the UAE during the next fifty years, especially in light of the development of the advanced digital infrastructure, which is one of the best around the world.”

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The Undersecretary of the Ministry and Chairman of the Board of Directors of the Emirates Health Services Corporation, Dr. Muhammad Salim Al Olama, indicated that the prosperity of digital transformation in the government sector pushes us forward to continue achieving the goals and aspirations of the UAE to lead the artificial intelligence and virtual reality sector, which puts the country in an ideal position to attract and use advanced technologies, especially ” Metaverse.” The field of customer service and happiness, which we are reinventing within a sustainable virtual environment, is considered the best convenient and safe model for receiving customers in the ministry and completing their transactions in a decentralized digital platform.

Abdullah Al-Ajmi, Director of the Digital Health Department at the Ministry, said that the virtual customer happiness center provides an opportunity for customers to physically move to a virtual center without the need to cross distances and travel to obtain licenses by submitting documents, paying fees, or familiarizing themselves with the services provided by the ministry.

He added that the project is a suitable solution for people of determination who are unable to move from their homes to the Ministry’s customer happiness centers to finish their transactions with ease.

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