The Strakonice store has undergone a complete renovation and the range has been partially adapted to the new sales style, with which the offer of fresh, chilled goods will be enhanced. Thus, the company will extend working hours without having to increase personnel costs. “Within standard business hours, the store will continue to operate, outside of this time it will operate in automatic mode,” Lukáš Němčík, Director of Development and Marketing at COOP Network, said of the news.
In the Czech Republic, this is a premiere in the retail sector, but a similar concept has been known abroad for many years.
“Different concepts of unmanned stores are emerging around the world, for example in technologically advanced countries such as South Korea, these stores are already very popular. They are also developing strongly in Scandinavia and throughout Western Europe,” said Pavel Kosler, CEO of Knowinstore, which She stands behind the technical solution of the entire concept and links the coordination of sales with the world of technology developers, “We are following the retail trends and trying to take them to the Czech Republic. “In this case, we applied our own solution, which is affordable and usable in Czech conditions,” Kosler added.
The shops in the countryside run normal business hours, which is not suitable for the residents who go to work outside the village, because the shops close in the afternoon. In some villages, only convenience stores and, in extreme cases, gas stations offer the possibility of purchasing later.
The basis of the opportunity to shop in an automated store is the bank identification that most banks provide. “In the last year alone, it was used by more than 700,000 users,” said Marek Rojica, CEO of Banking Identity, which provides banking identity services.
For automated shopping, customers still need a mobile application, which, after first logging in via Bank ID, will generate a unique QR code giving access to the store. “Each visitor to the store will be uniquely identified, so there is no problem, for example, if they buy more than one customer at a time. The customer will only be able to leave the store with a purchase after checking salaries at the station,” Kosler added.
Other important retail chains do not plan for automatic stores yet and remain with the delivery model of goods and storage boxes. Rohlík Point is an alternative to contactless shopping. Customers who do not wish to meet the postman and commit to him in time can pick up their purchases from there. The online supermarket Rohlík.cz has established a collaboration with Alza and will also use AlzaBoxes.
Rural customers are likely to see expansion of landfill sites soon. “We want to make the most of the existing routes and ride the courier, among other things for environmental reasons. When we pass by, there is no reason not to make a purchase there. This is why we plan to gradually import food from Rohlic to the small towns or villages that en route to existing customers,” said company spokeswoman Denisa Morgenstein.
Competitive Košík.cz is distributed throughout the Czech Republic and customers can choose from twelve thousand items from the dry assortment. “The service, which was originally designed to help families during the pandemic, has changed significantly during the year. Today, it is also used to provide families in municipalities with poor access to stone shops, and it is also used by people who have fled from cities to work in huts or so-called second homes “, Basket spokesman František Prosch says:
How has the pandemic changed e-commerce in the Czech Republic?
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